Login and Access Issues

Problem: Can't log into Squarespace account

  • Check if you're using the correct email address (the one used during setup)

  • Try password reset at login.squarespace.com

  • Clear your browser cache and cookies

  • Try logging in from an incognito/private browser window

  • If still stuck, check if your subscription is current

Problem: Can't find the edit button

  • Make sure you're logged into your Squarespace account first

  • Visit your website URL while logged in

  • Look for the "Edit" button in the top-left corner

  • If using mobile, switch to desktop view for full editing capabilities

Content Editing Problems

Problem: Text won't save or keeps reverting

  • Click away from the text block after editing to auto-save

  • Wait for the "Saved" indicator before navigating away

  • Check your internet connection stability

  • Try refreshing the page and re-editing if changes didn't stick

Problem: Images appear blurry or pixelated

  • Upload images at least 1500px wide for best quality

  • Use JPG for photos, PNG for graphics with transparency

  • Compress large files before uploading (aim for under 500KB per image)

  • Replace low-resolution images with high-resolution versions

Problem: Gallery images not displaying correctly

  • Ensure all images are similar aspect ratios for grid galleries

  • Check that images are properly uploaded (not just dragged)

  • Try switching gallery layout styles if current one isn't working

  • Refresh the page after making gallery changes

Design and Layout Fixes

Problem: Website looks different on mobile

  • Use Squarespace's mobile preview to check your changes

  • Avoid using too many custom CSS modifications

  • Keep text sizes readable (minimum 16px for body text)

  • Test navigation menus work properly on smaller screens

  • Remember that some desktop features automatically adjust for mobile

Problem: Spacing looks off between sections

  • Use section spacing controls in the design panel

  • Check padding settings for individual blocks

  • Ensure consistent spacing by using the same settings across similar sections

  • Preview changes before publishing

E-Commerce Specific Issues

Problem: Products not showing up

  • Check that products are set to "Available" status

  • Verify products are assigned to the correct categories

  • Make sure product pages are connected to navigation

  • Check inventory settings aren't set to zero

Problem: Payment issues

  • Confirm Stripe or PayPal integration is still connected

  • Check that tax settings are configured correctly

  • Verify shipping options are set up properly

When to Contact Font Squared for Support

Contact Font Squared when:

  • You need custom code or advanced design modifications

  • E-commerce integration stops working completely

  • You want to add new functionality beyond basic content updates

  • SEO settings need optimization

  • You're planning major site restructuring

  • Technical errors persist after trying troubleshooting steps

Before contacting us for support:

  • Try the troubleshooting steps in this guide first

  • Take screenshots of any error messages

  • Note what you were trying to do when the problem occurred

  • Check if the issue appears on multiple devices/browsers